1. How to request cancellation
Email info@somosdigilab.com with your name, order or plan and the change requested. You may also use an available Wix account cancellation option. We will confirm the effective date, outstanding work and any payment reconciliation. A request for help or refund does not require permission to raise a legitimate dispute.
2. Monthly content plans
For new Guided Content and Full-Service Content orders that expressly disclose and obtain acceptance of a three-month minimum, ordinary cancellation takes effect at the end of that initial period. After that, renewal is monthly, until cancelled before the next charge. No additional three-month renewal block applies.
If you need to end work during the initial commitment, contact us. Any early-exit settlement must reflect the accepted agreement and applicable law, work properly completed, agreed non-recoverable costs, and costs saved by ending early. We do not impose an undisclosed penalty, retroactive setup fee or automatically accelerate every remaining payment. Your rights if DigiLab fails to perform, or if statutory withdrawal rights apply, remain intact.
Stopping a payment authorisation and resolving contractual obligations are separate matters. We will not treat a cancelled authorisation as permission to make further automatic charges.
3. One-off bookings and custom projects
These do not become subscriptions unless separately selected. Any booking-specific cancellation deadline, rescheduling rule, reservation payment or third-party commitment must be stated and accepted before purchase. Where none was agreed, we will review the request based on work actually completed, approved non-recoverable costs and applicable law; a blanket non-refundable rule does not apply.
If DigiLab cancels, we will offer a reasonable alternative where appropriate and reconcile or refund payment for work not provided. Agreed final deliverables, access handover and client-owned materials will be addressed in the closing arrangement.
4. Consumer withdrawal rights
Where applicable EU/Irish consumer rules cover a personal purchase of services online, you generally have 14 days from entering the contract to withdraw without giving a reason. Email a clear statement to info@somosdigilab.com; no particular wording is required. If you expressly request work to begin during that period, a proportionate charge may be due for work supplied before withdrawal. The right is lost on full performance only where the required prior consent and acknowledgement have been obtained.
Different rules may apply to digital content supplied immediately, including express consent and acknowledgement of loss of withdrawal rights before supply. These are not inferred from general terms acceptance. Other mandatory rights, including remedies for faulty or undelivered services, are preserved. Business-purpose purchases do not automatically have the same cooling-off rights.
You may use this optional notice: “To Somos Digilab LLC, 1100 24th Street, Des Moines, Iowa 50311, USA / info@somosdigilab.com: I give notice that I withdraw from my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Date: [date].” A signature is needed only if sent on paper.
5. Refunds and final files
Approved refunds are returned through the original payment method where possible. Statutory deadlines take priority; where the applicable consumer withdrawal rules require reimbursement within 14 days of notice, that deadline applies. Payment-provider processing may affect when funds appear in your account.
Final files are available for seven calendar days after the service ends or after all final contracted deliverables are available, whichever is later. We will notify you of the deadline. Separate legal records and specifically authorised portfolio copies follow the purposes described in our Privacy Policy.