1. Who we are
These terms govern new purchases accepted on or after 8 November 2026 from Somos Digilab LLC, 1100 24th Street, Des Moines, Iowa 50311, United States. Contact info@somosdigilab.com for service, billing or contractual questions.
Your order, selected package and any expressly agreed written proposal define your service. A specific written agreement takes precedence where it addresses the same issue. These terms do not retrospectively replace an existing client agreement.
2. Your service and price
Only the deliverables, formats, platforms, sessions, revisions and support stated in your order are included. One-off filming, consulting, website and branding projects are separate from ongoing subscriptions. Hosting, domains, software, advertising spend, travel and third-party licences are included only when expressly listed. Additional work requires your approval of its price and timing before it begins.
Prices are in the currency shown at checkout. Applicable taxes and the total payable are shown before payment. A project brief or enquiry is not a booking or an authorisation to charge. We confirm availability, scope, required materials and the production schedule before work begins.
3. Monthly content subscriptions
Where expressly shown and accepted before purchase, Guided Content and Full-Service Content have an initial three-month commitment, billed monthly, followed by monthly renewal until cancelled. The minimum covers onboarding, strategy and the ongoing production process; it is not a guarantee of sales or audience growth. Your checkout must identify the monthly price and minimum total. A three-month commitment is not added retrospectively or inferred from a recommendation alone.
At the currently advertised prices, Guided Content is USD 499 per month (USD 1,497 for three months), and Full-Service Content is USD 699 per month (USD 2,097 for three months), before any applicable tax shown at checkout. Any accepted discount and its duration must be stated in your order. Your authorised recurring payment is charged monthly under the billing schedule shown at purchase.
You may give notice of non-renewal at any time, effective at the end of the initial commitment or, after that, at the end of the current paid monthly period. Use your Wix account cancellation option where available, or email info@somosdigilab.com before the next renewal charge. Cancellation is not subject to a new three-month renewal block. Early termination, service problems and mandatory legal rights are addressed in our Cancellation & Refunds Policy.
4. Planning, production and approvals
The first month may involve onboarding, research, strategy, scripts and preparing a content reserve. The agreed schedule must distinguish production from publication; a publication start in month two must be disclosed before purchase and must not silently reduce promised deliverables. At the end of the service, outstanding contracted content and any final publication period are reconciled. Access to files already due does not require purchasing another month.
You provide accurate business information, authorised materials and necessary account access. Use access invitations or another agreed secure method; do not send passwords through an enquiry form. Provide consolidated feedback through your designated contact. Missing materials or approvals may delay affected work; we will explain the impact and agree a revised schedule. Silence is not approval to publish.
5. Revisions and creative changes
The revision allowance is the one stated in your selected package or written proposal. A round means one consolidated set of comments on a delivered version. Corrections needed because our work does not match the approved brief do not consume a paid extra round. New concepts, replacement scripts after production, extra formats, additional filming and changes to an approved direction may need a separate quote.
For AI video projects, regeneration can consume additional tool credits. Any charge for additional revisions, credits or editing must be explained and approved before it is incurred. No unlimited revisions or exact frame-by-frame facial consistency are promised unless expressly agreed and technically feasible.
6. Professional conduct and termination
We expect respectful, professional communication. DigiLab may suspend or terminate services for harassment, threats, unlawful requests, material non-payment or repeated material breaches of agreed working arrangements. Where appropriate, we provide written notice and a reasonable opportunity to resolve the issue. Immediate action may be necessary for serious safety, unlawful-conduct or security risks.
A good-faith complaint, independent advice or creative disagreement is not misconduct. Before accepting a project, we may assess capacity and service suitability. Once contracted, termination follows these terms and applicable law, with a reconciliation of payments, outstanding deliverables and any refund due for services not provided. We do not acquire a general right to keep unearned fees or withhold client-owned accounts.
7. Deliverables, ownership and licences
Your order specifies the final deliverables and whether original rights are assigned or licensed. Once the agreed fees are paid, you may use the final approved deliverables for the business purposes for which they were commissioned, subject to third-party licences and any agreed restrictions. Raw footage, source files, editable projects, pre-existing templates, methods and software are not included unless stated in the order. Your own accounts and supplied materials remain yours.
You must have the necessary rights and permissions for materials and identifiable people you ask us to use. AI-generated elements may have limitations on exclusivity and protectability. We do not promise ownership of third-party tools, assets or AI models.
8. Downloads and portfolio permission
Final contracted files remain available for download for seven calendar days after the service ends or after all contracted final deliverables are made available, whichever is later. We will give you the deadline. After that period, the shared delivery folder is removed; keep your own copies. Outstanding deliverables, disputes, legal retention requirements and agreed extensions are handled separately. Removing a shared folder is not a promise of immediate deletion from every backup or business record.
We seek separate, optional permission to retain and display selected approved work, a business name or logo in our creative portfolio, website or social channels. Purchasing a service does not itself grant blanket portfolio permission. Confidential information, private dashboards, credentials, customer records and unpublished projects are excluded. Identifiable people require the appropriate permission; permission concerning a business does not automatically cover everyone shown. Contact us to withdraw consent where it is the basis for use.
9. Privacy, AI and confidential information
Our Privacy Policy explains how information is used. Project information must be limited to what is needed. Where we process personal data on your behalf, the project requires appropriate processing instructions and a data processing agreement, including authorised providers and access arrangements. Public terms do not replace that agreement.
AI and automation work is limited to the agreed use case, integrations and permissions. Sensitive information or restricted client materials must not be submitted to unapproved tools. Production access, testing, maintenance, usage costs and handover must be specified in the project proposal. Human review remains important before publishing or relying on generated outputs.
10. Service standards, rights and updates
We undertake to provide the agreed work with reasonable care and skill. We do not guarantee sales, followers, rankings or other commercial results. External platform interruptions may affect delivery; we will explain the impact and seek an appropriate solution. This does not excuse failure to perform our own obligations.
Nothing here excludes liability or rights that cannot lawfully be excluded, including applicable consumer rights. Business purchases and personal purchases may have different protections. Contact us first about a concern; this does not prevent you from using a regulator, payment dispute process or court available under applicable law. A later website update does not retrospectively alter an accepted agreement. Keep your order confirmation and this version of the terms.